I cannot install the add-on.

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Troubleshooting Add-on Installation Issues

If you're experiencing difficulties installing a Google Workspace add-on or encountering installation errors, consider the following potential issues and solutions:

1. Multiple Google Accounts Logged In

Issue: You are logged into multiple Google accounts in the same browser session. This can sometimes cause conflicts when attempting to install an add-on, as the system might not recognize which account to use.

Solution:

Log Out of Other Accounts: Sign out of all Google accounts except for the one you wish to use for the add-on installation.
Use Incognito Mode: Open a new incognito or private browsing window in your browser. Log into the desired Google account and attempt the installation again. This method prevents other logged-in accounts from interfering.

2. Permission Restrictions from Google Workspace Admin

Issue: Your Google Workspace account (often used by schools or workplaces) may have restrictions that prevent you from installing add-ons. This is usually due to permissions set by your organization's Google Workspace administrator.

Solution:

Contact Admin: Reach out to your organization's Google Workspace admin. Request that they either install the add-on on your behalf or adjust the permissions to allow you to install it.
Verify Permissions: Ensure that you have the necessary permissions to install add-ons. Your admin may need to change settings in the Google Admin console to allow this.

Finding AiAssistWorks Add-On after installation.

&ZeroWidthSpace;

After installation, you can find our add-on in the right sidebar. For more details, click here.

Additional Tips

If the above solutions do not resolve the issue, try this:

Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve unexpected issues related to account settings.

By following these steps, you should be able to resolve most common issues related to installing Google Workspace add-ons. If problems persist, consider consulting Google's support documentation or reaching out to their customer support for further assistance.

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